Courses

01

Active listening workshop

02

Team profiling

03

Difficult conversations

04

Handling conflict effectively

05

Workplace performance

Go to course information

06

Mediation training course

Upcoming Courses

Active Listening workshop

Wednesday 26th September 2018, 9.45am - 12.30pm

Location: Manchester City Centre

More info and to book

COURSE: Active listening workshop

Overview

Many of us deal with stressed out, angry or frustrated people on a daily basis as part of our role. We may never have been taught how to deal with these situations and instead we ‘muddle through’ with what we’ve picked up along the way. This highly interactive and fun workshop will equip you to listen well and let the other person know that you’ve heard them, calm them down and create the space for much better communication. This session provides a fantastic opportunity to develop these skills in a supportive environment.

Course Duration

How long is the course?

2.5

Hours

Who is it for?

  • Customer service professionals
  • Chief executives, team leaders or managers dealing with staffing issues
  • Drug and alcohol workers and anyone working with vulnerable adults
  • Housing officers and case workers
  • Youth workers
  • Charity workers or volunteers

This highly interactive and engaging workshop will enable you to:

  • Understand the importance of listening for good communication
  • Know what 'good listening' is through practical examples and experiential learning
  • Explore the concept of centred listening as a vital core skill
  • Practice using centred listening skills in a supportive environment
  • Recognise how centred listening can calm down people who are upset or feeling stressed

COURSE: Team profiling to improve wellbeing at work

Overview

This training will give you a solid grounding in understanding your own preferred communication and working style. It will explore how your style is similar to or different from those of your colleagues, and how to work with this constructively to get the best out of one another. We work intensively with a highly regarded profiling tool that will give you an in-depth insight into your own working styles and those of your team, enabling more effective communication. Before the training, participants fill in an online questionnaire and we unpack this throughout the course of the day.

Course Duration

How long is the course?

01

Day

Who is it for?

  • Teams who regularly have to work together on projects or programmes to achieve a desired outcome
  • Managers who want to improve their own and their team’s performance and understand themselves better
  • Teams new to working together or undergoing change as part of a restructure

The training will enable you and your team to:

  • Understand your own and others’ communication and working styles
  • Develop core skills for managing your own communication style at work
  • Deal with difference and tensions more effectively
  • Develop a greater understanding of how to work with other communication and working styles
  • Learn an excellent profiling tool that can be applied in other situations

The long-term results also include:

  • Ability to build stronger, more effective teams
  • Increased self-awareness of strengths
  • Better understanding of individual differences
  • Improved resilience to work with change

COURSE: Preparing for a difficult conversation

Overview

By paying careful consideration to the way we speak and listen to others, we can all improve the way we handle challenging situations.

Course Duration

How long is the course?

01

Day

Who is it for?

  • Customer service professionals
  • Chief executives, team leaders or managers dealing with staffing issues
  • Drug and alcohol workers and anyone working with vulnerable adults
  • Housing officers and case workers
  • Youth and community workers
  • Charity workers or volunteers

The training will equip participants with the knowledge, understanding and skills to manage difficult conversations, including:

  • Understand what conflict is and the opportunities it provides
  • Know about the individual differences in how we respond to situations at work
  • Understanding and working with our triggers
  • Develop active listening skills and strategies to build positive communication
  • Develop effective strategies for getting your message across

COURSE: Handling conflict effectively

Overview

Conflict is an inevitable fact of life but most of us have never been taught how to work with it effectively to harness the potential it offers. When we work with the flow of conflict rather than against it, we can open up some incredible opportunities. This course will teach you what conflict is and how to work with our differences to communicate better and get more out of our work and lives.

Course Duration

How long is the course?

01

Day

Who is it for?

This course is beneficial for anyone who finds themselves in conflict with others at work or in a position of supporting others having disputes, including:

  • Chief executives, team leaders or managers
  • Drug and alcohol workers and anyone working with vulnerable adults
  • Housing officers and case workers
  • Youth and community workers
  • Charity workers or volunteers

The training will enable you to:

  • Understand more about the nature of conflict
  • Know how to spot different communication styles and raise your self-awareness of your own preferred style
  • Start to recognise some of your patterns and what provokes you
  • Develop active listening skills to build constructive communication
  • Explore your own needs and learn skills for expressing those needs positively

COURSE: Improving performance in the workplace

Overview

When you need to have a slightly awkward conversation, particularly when there’s a difference in personality or point of view, or a difficult message to relay, you can never be certain as to how it will go. Managers sometimes avoid these situations or want to 'just get it over with'. Sometimes these approaches work, but the results can be hit or miss.

Workplace performance is highly influenced by the quality of line manager communication and their conversations with colleagues. This course aims to take the stress out of communication and equip managers with skills to improve team performance and create a happier, more motivated workforce.

Course Duration

How long is the course?

02

Days

Who is it for?

  • People who would like to feel more competent and skilled in handling performance management
  • Managers who want to improve their own and their team’s performance

By the end of the training you will:

  • Feel more calm and confident in handling situations
  • Be able to negotiate more effectively
  • Be able to build connections to get better results
  • Take away a toolbox of communication techniques to put into practice immediately in all aspects of your work
  • Know how to express yourself to get what you want

The long-term results also include:

  • More effective leadership
  • Improved team collaboration
  • Increased efficiency and productivity
  • Reduced staff absenteeism

COURSE: Mediation training course

Overview

Peacebuilders offers a professional mediation training programme. Mediation is a structured process of intervention in conflict situations. A trained independent third party supports and guides people through a conflict, in order to reach an outcome that is acceptable to everyone involved. The training provides a solid foundation in the knowledge, understanding and skills needed for conflict mediation. It also equips participants to carry out a full mediation between two people in conflict, building the knowledge and skills to understand the mediation process, deal with difficult emotions and balance power effectively.

Course Duration

How long is the course?

05

Days

(This is a five-day course, which can be delivered in a block or across two separate weeks.)

Who is it for?

The course is suitable for professionals who find themselves acting in the role of a mediator, either officially as part of an internal mediation service, or informally as part of their job role. Examples include counsellors, lecturers, housing association officers, youth workers, GPs, managers in all professions, as well as many others. It is a pre-requisite that participants attend all five days of the course. Some of the key skills, understanding and qualities that this course builds include:
  • Listening skills
  • Empathy and compassion
  • Self-awareness
  • Facilitation skills and questioning skills
  • Flexibility and adaptability

The highly interactive, insightful and fun training will enable you to:

  • Understand your own preferred style of managing conflict
  • Handle personal and workplace conflicts more effectively
  • Know what mediation is and the benefits it offers
  • Grasp what the role of a mediator is and the skills and qualities needed
  • Understand the mediation process
  • Develop the foundational skills needed to mediate conflicts
  • Practice dealing sensitively with strongly expressed emotions