How to handle conflict when you hate it- like me!

Dmitry Ratushny

Over the next few months I’ll be publishing a series of guest blogs from other people.

This month, my other half, Ben Gilchrist, shares some personal reflections on being conflict averse. And how to handle conflict when you hate it.

If you or someone you know avoids conflict, read on to learn the six key things that have helped him to face up to conflict and handle it anyway.

Let’s hear from Ben in his own words…

“I am conflict averse. It’s not my fault I was born that way. Well, alright a healthy mix of upbringing and my emotional wiring mean that’s part of who I am.

And it’s something I’m slowly learning to notice and appreciate for the strengths and weaknesses to be found there. Here are a few reflections on my journey so far. I hope it helps those of you who, like me, hate conflict and wish it would just go away!

Know it won’t always be like this

If you are conflict averse I’ve found a helpful mantra in any conflict situation is, “it won’t always be like this”. By bringing this to mind I can cut through the fear, anxiety or stress that conflict rapidly triggers.

For those who are not conflict averse, this might sound ridiculous but it can honestly feel like a conflict situation will never end and all the worst things I am thinking will come true.

Notice your reaction and consciously listen to others

If I can interrupt my instinctual reaction to conflict then I am much more able to consciously listen in an active way. When I can do this the whole conflict situation becomes easier to bear and much more resolvable, normally in a shorter space of time.

Living with others is probably the best practice for this. I can think of too many times with my wife and children where I haven’t been able to pause and choose to actively listen.

I am trying to though, and when I do this the power of reflecting back and checking what I’ve heard is palpable – it creates a different space.

Creating a different space with my daughter

Just this morning my 5 year old was yelling at me, saying I was interrupting her. This was a red flag for me as I thought that was exactly what she was doing to me. I managed to get down on her level and to articulate what she was saying to me and the feelings she was expressing. This action interrupted the spiral of conflict. I asked her to eat her breakfast as there was clear ‘hanger’ going on (feeling angry from being hungry). Phew!

If only I was always able to apply this! Often, my conflict aversion means I become defensive with simmering anger that is ready to erupt.

To show someone feeling afraid of conflict
Luke Jones

Feel your feelings – it’s OK

However I have learnt that it’s okay to feel my feelings and vital to accept them. In contrast to the volcanic eruption, I can state that I am feeling angry and be okay with not quite knowing why entirely. When I state my need for some time out to cool down that helps. It gives me more space to work out what I am thinking and feeling. Writing this out can really be beneficial too.

I’ve also learnt to better notice the difference in my reactions between when generally things are calm and the times where stress is high. When tensions are high, I can become overly diplomatic and not say what I mean. This creates confusion and frustration for others. I try to smooth things out too much and it doesn’t work.

When you hate it, lean in to the conflict

When I am aware and lean in to the conflict as something with potential, rather than retreating into what I’m comfortable with, it is normally much more productive.

Yes it is hard. I am learning to notice the fear, though, and put it aside. “It won’t always be like this”. Remember that.

If you aren’t conflict averse you may of course be thinking what on earth is he talking about?

Share your experiences with others

Please talk to someone you know who is conflict averse to hear the real joys and challenges it can bring. I would love to hear other people’s reflections on being conflict averse because of course it goes with the territory that we don’t talk about it enough.

Let’s share strategies for dealing with any roots of fear in this whilst celebrating the good things that it means we can bring to our communities and workplaces.

Here’s to doing conflict well, if perhaps a little less than some people seem to prefer.”

What are your experiences of conflict? Are you an avoider, a confronter or somewhere in the middle?

Please share this article with your friends – there are bound to be some who are conflict averse! Click on the links to share.

Leave a comment



Anna Hartley (was Richards)

4 years ago

Hi Ben thanks for this. I identify with it myself but am surprised that you feel this way too. At uni I always saw you as so courageous standing up for what you believe in and would never have guessed that all that is going on for you! It’s very inspiring.

Laura Gilchrist

4 years ago

Thanks for sharing this Anna. I know, it was a bit of a surprise to me too to realise this about Ben when we first got together!

Cat

4 years ago

Thanks Ben… Really value your honesty. I have learned over the years (the hard way often at my own emotional wellbeing) that avoiding conflict can cause more problems. In a personal context thats been tough going. People always thought I was cool and calm about everything! I just couldnt feel anything. I still struggle with that now.

In a work context however I have learned to embrace it. I guess I have an unusual ability to ‘depersonalise’ (not always a good thing but can be used to my advantage at times) and work with the conflict. In fact I have often been sent into situations that many more senior managers were too afraid of! Maybe I am a bit of a freak but now I really enjoy the challenge. BUT one thing is certain conflict is more often than not the catalyst for change. Its a forum for us to challenge each others views and perceptions. If that makes sense! Its also indicative of being INTP! 😉

Laura Gilchrist

4 years ago

Thank you for sharing your experiences Cat. You’re so right that conflict is often a catalyst for change – that’s often the message that conflict is trying to give us, that something needs to change.

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